Ransomware locks files until a payment is made. It usually arrives through phishing or an unpatched system.
Turn on multi-factor authentication, keep systems updated, train staff to spot phishing and keep tested backups that are not connected to your main network.
Ask about monitoring, patching, backup testing and how they respond if something goes wrong.
What happens in the first hour of an incident? Who is on call? What are the response times in writing? Compare written quotes.
General information only, not professional advice. Harbor IT Match is a free quote-request service, not a IT service provider. Last updated October 13, 2026.