IT checklist for a small business: what to cover before you hire

The basics

Every user should have multi-factor authentication on email and key systems. Devices should be updated and protected, and passwords managed in a password manager.

Backups

Back up important data and test restoring it. A backup that has never been tested is only a hope.

Support and response times

Know who you call, how quickly they respond and what is covered after hours. Ask for response times in writing.

Questions to ask a provider

What is included in the monthly price? How do you handle security incidents? Who owns the accounts and passwords? What are the exit terms?

General information only, not professional advice. Harbor IT Match is a free quote-request service, not a IT service provider. Last updated October 13, 2026.

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